REFUND AND RETURNS POLICY
Last Updated: 23.10.2023
At Shoot 'N' Share, we value our customers and want to ensure that your experience with our QR cards is exceptional. If, for any reason, you are not satisfied with your purchase, we offer a straightforward Refund and Returns Policy to address your concerns.
1. Refunds
1.1 Eligibility for Refunds
We offer refunds under the following circumstances:
- Defective QR Cards: If you receive QR cards with defects, please contact us within 5 days of receiving your order, and we will provide a replacement or issue a refund.
- Incorrect Orders: If you receive QR cards that differ from your order, please contact us within 5 day of receiving your order, and we will arrange for a replacement or issue a refund.
1.2 Refund Process
To initiate a refund, please follow these steps:
- Contact our Customer Support team at info@shootnsharephotos.com with your order number, a clear description of the issue, and supporting images (if applicable).
- Our team will assess your request and may request additional information.
- If your request is approved, we will process your refund via the original payment method.
1.3 Time-frame for Refunds
Refunds will typically be processed within 7- 10 working days after approval. The exact time it takes for the refund to appear in your account may vary depending on your payment provider.
2. Returns
2.1 Eligibility for Returns
We accept returns under the following circumstances:
- Change of Mind: If you have a change of mind and wish to return your QR cards, please contact us within 5 days of receiving your order.
- Unused and Unopened: The QR cards must be unused, unopened, and in their original packaging to be eligible for returns.
- Return Shipping: Customers are responsible for the cost of return shipping.
2.2 Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support team at info@shootnsharephotos.com with your order number and the reason for the return.
- Our team will provide you with return instructions and the return address.
- Once we receive the returned QR cards and inspect them, we will process the refund, excluding the cost of return shipping, via the original payment method.
2.3 Timeframe for Returns
Returns will be processed within 5 working days after receiving the returned QR cards and confirming their eligibility.
3. Contact Us
If you have any questions or need assistance with refunds and returns, please contact our Customer Support team at info@shootnsharephotos.com.
We reserve the right to modify our Refund and Returns Policy from time to time. Any changes will be updated on this page, so please review it periodically.
This policy is intended to provide a general overview of our refund and returns procedures. Specific details and conditions may apply, so we encourage you to review the full policy before making a purchase.
